Privacy
Policy

1.1

When you register or place an order with Zencycl, we collect personal information including your name, email address, phone number, delivery address, and payment details.

1.2

We may also collect non-personal browsing data such as pages visited, browser type, and device information to help us improve our website and service.

1.3

We only collect personal information that is reasonably necessary to provide you with our services, process your orders, and communicate with you.

2.1

Your personal information is used to: process and fulfil your orders, arrange delivery, communicate with you about your orders, and provide customer support.

2.2

With your consent, we may also use your email address to send you newsletters, promotional offers, or updates about Zencycl products and services. You may opt out at any time.

2.3

The personal and payment details you give us are strictly private and confidential and will be used only to facilitate the sale for which they are required, unless otherwise agreed.

3.1

Zencycl will at no stage retain your credit card details. All transactions and payments are handled directly by our secure banking facility.

3.2

A record of your sale will be retained along with your email and personal details for the purpose of our delivery and sales records, in accordance with Australian tax law and our business obligations.

3.3

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure.

4.1

Zencycl will not sell, rent, or share your personal information with third parties for their own marketing purposes.

4.2

We may share your information with trusted third-party service providers who assist us in operating our website and conducting our business (e.g. delivery contractors, payment processors), subject to strict confidentiality agreements.

4.3

We may disclose your information where required by law, or to protect the rights, property, or safety of Zencycl, our customers, or others.

5.1

Our website may use cookies to enhance your browsing experience, remember your preferences, and help us understand how our website is used.

5.2

You can disable cookies through your browser settings, however this may affect your ability to use certain features of our website, including the online shop.

5.3

We may use analytics tools (such as Google Analytics) to collect anonymous data about website usage. This data does not personally identify you.

6.1

You have the right to access the personal information we hold about you. To request access, please contact us at sales@zencycl.com or call (07) 3357 5433.

6.2

If you believe any personal information we hold about you is inaccurate, out of date, incomplete, or misleading, please contact us and we will take reasonable steps to correct it.

6.3

You may request that we delete your personal information at any time, subject to our legal obligations to retain certain data.

7.1

We will acknowledge your complaint within 5 business days and endeavour to resolve it within 30 days. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.